How to reply when someone is not available I'll put you through (put through - phrasal verb meaning 'connect')Ĭan you hold the line? Can you hold on a moment? Is Jack in? (informal idiom meaning: Is Jack in the office? Look at the chart below for key language and phrases used in telephone English: Introducing yourselfĬan I have extension 321? (extensions are internal numbers at a company)Ĭould I speak to.? (Can I - more informal / May I - more formal) Frank: Thank you Mr Jackson, I'll make sure Bob gets this asap.Īs you can see, the language is rather informal and there are some important differences to everyday English.Peter: Yes, that’s 407 765 87, and this is Peter Jackson.Frank: Could you repeat the number please?.I need to talk to him about the new production line, it's urgent.
Could you ask him to call me at 407 765 87. Frank: I'm afraid he's out at the moment.Peter: This is Peter Jackson calling, is Bob in?.Frank: Bob Peterson's office, Frank speaking.Operator: Certainly, hold on a minute, I'll put you through.If the person you want to speak to isn’t there, you can always call back later although more and more people these days have an answer phone. If the number is not engaged, we get through straightaway and if it’s a good line, we can have a clear, easy conversation with people even on the other side of the world. Then you pick up the receiver and dial the number. How do you make a call? If you are unsure of your correspondent’s number, you may need to call the directory enquires and if you are phoning a company, you may need its extension number. To save time in the opening and closing of telephone conversations set phrases are quite common. concerning prices, terms of payment or claims are to be confirmed by letter with the appropriate signatures to provide legal evidence of the deal (the agreement) achieved. It is used, as a rule, to get or pass on information, but, for example in shipping business, chartering negotiations are very often carried out over the phone. Telephone is the quickest way of communication and is most frequently used under pressure of time, also within the country, say, between the Trade Delegation and various companies (trading, shipping and others). People engaged in trade with foreign countries have to use various means of communication: 1) telephone conversations, 2) personal contracts (meetings, business talks), 3) letters, 4) telexes, 5) telegrams (cables), 6) telecopies.
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